Have a question? No problem, we’re here for answers. Check out our FAQs below to find the answer you’re looking for, because chances are that one of our other amazing Sassy Babes already had the same question! If you just want to reach out and say hello, we’re always just an email away…
WHAT’S THE EXPECTED DELIVERY?
For all orders before 12/9/2020:
Unfortunately, due to ongoing challenges related to COVID-19, there continues to be a backlog in shipping times. We want to let you know our team is still fully operational, and we are working around the clock to get back to you as soon as possible. While our team will process all orders ASAP (in our control), once the order is shipped the shipping time is out of our control. Thanks for your patience and understanding during these unprecedented times. Note that we made shipping FREE for all orders that were potentially backlogged.
*Does not include our Limited Collection Pre-Order products.
For all orders after 12/9/2020:
As of December 9, 2020, we have an amazing update as our team has been working around the clock to coordinate with our shipping partners on faster, optimized shipping. We now have 2 options:
- Standard Shipping: 10-20 business days
- Express Shipping: 3-5 business days
The above represents the expected delivery once your order has been processed! Thanks for the patience and we are SO excited to get your new orders to you in record time even despite the craziness of the pandemic.
WHAT ABOUT PRE-ORDER COLLECTIONS?
For our pre-order collections, we will be Express Shipping these as soon as they are available which means you will receive them within 3-5 Business Days of our expected shipping date. For all pre-order items, we will share out the date we plan to mail out your nails so you know when to expect them. You can see the expected shipping date before you check-out on your order!
WHEN DO ITEMS RESTOCK?
We know, sometimes you see a color or design you just have to have and we are out of stock. Our team is constantly doing our best to restock popular items ASAP, and we’re sorry that we can’t always give a heads up about product restocks as it’s always subject to change. However, the best way to find out about re-stock dates, exclusive drops and even free giveaways is to follow us on Instagram @sassyclawsco. Our Sassy Babes program allows early access to our latest nails, so email us if you’re interested! We are always open to ideas for designs as well, so don't be shy on sharing a nail design that you can't find yet on our site!
WHY DID I RECEIVE MULTIPLE PACKAGES FOR MY ORDER?
Our goal is to ship the products out to our customers ASAP. If you order multiple nail sets (or nail tools) and some of the nails can be shipped earlier, we will ship multiple packages so that your orders can come as quickly as possible. We will provide separate tracking codes so that you know where all of your orders are. Note that we also may use different shipping carriers based on availability, so the shipping packet(s) might be different.
CAN I RE-USE THE INSTANT MANICURES?
Yes, with the right best practices our instant manicures are reusable (if taken care of). The best way to take care of your instant manicures is to leverage the adhesive sticker tabs instead of the glue. Additional details are available on the products page.
HOW DO I APPLY THE INSTANT MANICURES?
- PREP NAILS - File down nails with nail file and then push back cuticle with orange stick. NOTE: do not use lotion/oils before applying the instant acrylic nails.
- CLEAN NAILS - Wipe nails with alcohol pad and remove any natural oils.
- MATCH NAILS - Match each acrylic nails with your natural nails and set aside.
- APPLY GLUE - Apply a dab of glue onto your natural nail.
APPLY ADHESIVE TAB sticker - Apply a tab to your natural nail. Note: Make sure you pick a tab size that fits your natural nail.
- POSITION NAIL AND HOLD 30 SECS - Position acrylic nail to your natural nail and hold for 30 seconds to secure the acrylic nail.
- REPEAT FOR ALL NAILS - Repeat the steps above until all nails are on fleek.
HOW DO I REMOVE THE INSTANT MANICURE?
- Do not pull/force acrylic nails off.
- Soak nails in acetone based nail polish remover until acrylic nails loosen. NOTE: when acrylic nails start to loosen gently push the acrylic nail from side walls with orange stick.
- Wipe off glue.
HOW TO REMOVE (ADHESIVE TABS):
- Do not pull/force acrylic nails off.
- Soak nails in warm water for 10-15 mins.
- Gently push the acrylic nail from side walls with orange stick. NOTE: acrylic nails are easier to peel off after shower/bath.
- Wipe off glue.
HOW WILL I KNOW IF THE INSTANT MANICURES WILL FIT ME?
Sassy Claws instant manicures usually come with 24 nails of 12 different sizes. Our instant manicures fits petite, average and large sized nails. Note that there are a few nail sets that do come with 20 nails as opposed to 24, which will tell you in the description of the nail. If you ever have questions on a particular nail set, don't hesitate to reach out to us to double check!
CAN I CUT/FILE THE INSTANT MANICURES?
Yes, all our instant manicures are customizable. You can file or cut them to your liking.
WHAT IF I RUN OUT OF GLUE/NAIL ADHESIVE TABS?
You, can order more glue/nail adhesive tabs here.
WHY DID MY NAILS FALL OFF?
We have natural oils on our nails. The natural oil can cause the nail to fall out.
HOW LONG DO THE INSTANT MANICURES LAST?
GLUE – when using the nail glue, the instant manicures will often last 2 weeks+.
ADHESIVE NAIL TAB STICKERS – when using the adhesive tab stickers, the instant manicures will last up to 3 days.
ARE YOUR NAILS VEGAN AND CRUELTY-FREE?
Yes, all of our nails are 100% vegan & cruelty-free!